Effective July 24, 2015, Pacific Gas and Electric Company’s (PG&E) employee benefits are administered by Mercer, a leading benefits administration provider that will help us streamline the process for enrolling and managing our employee benefits.
With this change, employees are directed to the new Mercer BenefitsCentral to make updates to their benefits—including adding or removing dependents and updating benefit plans.
Read the frequently asked questions below for more information and answers to common questions regarding the benefits administration transition.
As of July 24, 2015, employees and retirees can use our new personalized benefits website, Mercer BenefitsCentral (accessible via single sign-on from PG&E@Work For Me or from mypgebenefits.com for those outside the network), and Benefits Service Center at 1-866-271-8144 from 7:30 a.m. to 5 p.m. Pacific time.
We made this change to make it easy for employees and retirees to access and manage their PG&E benefits. The transition to Mercer will give participants access to enhanced benefits technology, tools and resources.
No. Only the benefits administration—who processes and manages your medical, dental, vision and life insurance benefits—has been updated. There is no change to the Health Account Plan (HAP), to your selected benefit plan (Anthem or Kaiser) or to the cost of your health benefits.
However, due to increased administrative efficiencies, we were able to negotiate a slightly lower supplemental life insurance premium for employees, so you will notice that the cost for your same life insurance coverage is lower. For more information about your life insurance or other benefits, log in to Mercer BenefitsCentral or contact the PG&E Benefits Service Center at 1-866-271-8144 from 7:30 a.m. to 5 p.m. Pacific time.
No. PG&E’s retirement plan administration will not be affected by this change. Only health and welfare benefits administration for both employees and retirees will change.
Unless you need to make an update to your benefits, there is no action for you to take at this time. You will only need to access Mercer BenefitsCentral during Open Enrollment or to make updates, such as following a life event (marriage, divorce, birth of a child, etc.), changing your life insurance or updating beneficiary information. However, consider visiting Mercer BenefitsCentral prior to Open Enrollment to familiarize yourself with its many features and resources.
Employees and retirees will be able to contact the PG&E Benefits Service Center by calling the toll-free number at 1-866-271-8144. Hours of operation will be 7:30 a.m. through 5 p.m. Pacific time, Monday–Friday.
To allow for an easy conversion, we transferred the Provant phone number—a phone number you were accustomed to calling for questions about your benefits—to the new PG&E Benefits Service Call Center. We integrated all of the call center phone numbers into one location and added a phone tree IVR to the line so calls can be directed to the appropriate call center based on your needs. Now employees and retirees have one convenient toll-free number for all benefits questions, including questions about medical bills, coverage and claims or to schedule a health screening or talk to a health coach.
Mercer representatives servicing PG&E are based in Norwood, Massachusetts.
Yes. Mercer is a leading provider of benefits administration services. Additionally, representatives have thorough knowledge of PG&E’s benefit programs and culture and are able to assist participants with their specific needs. They will be able to answer questions about plan and coverage details, medical bills, claims, spending accounts and related matters.
If you already have a username and password for Mercer BenefitsCentral, you can reset your username or password by clicking on "Get Started" on mypgebenefits.com select Forgot Username or Password on the Mercer BenefitsCentral login page > enter four data elements onto the secure site (i.e., last four of your social security number, last name, date of birth and postal code) along with the verification security code displayed on the screen > answer the challenge questions that you previously provided the answers for to update your username or password.
Mercer BenefitsCentral–a personalized benefits portal that allows you to easily make updates to your benefits.
As a result of the change in the benefits administration – who processes and manages your medical, dental, vision and life insurance benefits—you’ll see a new benefits line item on your pay statement.
There is no change to your medical plan through Anthem or Kaiser, your dental or vision coverage or the cost of these plans. There is also no change to your Health Account through YSA or Kaiser and your life insurance coverage.
However, we were able to negotiate a slightly lower life insurance premium, so you will notice that the cost for your same supplemental life insurance coverage is lower. For more information about your life insurance or other benefits, log in to Mercer BenefitsCentral or contact the PG&E Benefits Service Center at 1-866-271-8144 weekdays from 7:30 a.m. to 5 p.m. Pacific time
Your PG&E medical plan, costs and coverage did not change; however, your pay statement will look a little different. Your medical deductions will be listed as "Medical" going forward. If you have a retiree Premium Off-set Account (RPOA)—referred to as "RP50BAL" and/or "RP25BAL" on your pay statement—your balance will no longer be displayed. Instead, you’ll see the amount that is deducted from your RPOA each month. You’ll also see a slight change in the way your retiree life insurance employer-paid benefits are displayed.
No, your insurance coverage is still the same. We were able to negotiate a slightly lower life insurance premium, so you will notice that the cost for your same supplemental life insurance coverage is lower. For more information about your life insurance or other benefits, log in to Mercer BenefitsCentral or contact the PG&E Benefits Service Center weekdays at 1-866-271-8144 from 7:30 a.m. to 5 p.m. Pacific time.
You may contact our Payroll Service Center at PayrollQuestions@pge.com or 1-415-973-3767.
If you already have a username and password for Mercer BenefitsCentral, but have entered the incorrect password more than three times, you will need to call the PG&E Benefits Service Center at 1-866-271-8144 to unlock your account. Representatives are available weekdays from 7:30 a.m. to 5 p.m. Pacific time to assist you.
Yes. Employees and retirees can enroll in benefits through our new personalized benefits website, Mercer BenefitsCentral (accessible via PG&E@Work For Me or mypgebenefits.com for those outside the network). The website has a variety of tools and educational resources to help you understand your benefit options and choose the ones that are right for you. In addition, you can visit the website anytime to manage your benefits throughout the year, such as following a life event such as getting married or having a child, to update beneficiary information or when preparing to retire. The website is available through computers, smartphones, and tablets.
Employees can access Mercer BenefitsCentral via single sign-on from PG&E@Work For Me. On the intranet homepage, under Tools, click PG&E@Work For Me > About Me > My Benefits > Mercer BenefitsCentral. To access Mercer BenefitsCentral while at home or not logged in to the network, employees and retirees can visit mypgebenefits.com and click the link for Mercer BenefitsCentral. They will then need to set up a username and password.
The two sites complement each other. mypgebenefits.com will continue to be accessible to anyone online, so employees, retirees, family members and prospective candidates can use it to access detailed information about PG&E’s benefit programs. In addition, mypgebenefits.com was updated to include company policies like time off, leaves of absence, workers’ compensation and other key information. It is still the easiest and best place to find comprehensive information about PG&E’s benefits programs and resources.
To access personalized benefits information, employees and retirees will go to Mercer BenefitsCentral. They will use the new website to enroll in and manage their benefits on an ongoing basis, for example, when updating benefits due to a life event such as getting married or having a baby or updating beneficiary information.
Yes. The website's mobile-first design ensures consistent inquiry and transactional capabilities across desktop, tablet and mobile devices. You can access the site on-the-go in order to conveniently manage your benefits. This will be an especially helpful enhancement for our field employees.
Yes. Employees and retirees will use Mercer BenefitsCentral or the new PG&E Benefits Service Center’s toll-free number to enroll in their benefits during this year’s Open Enrollment.
Note that for retirees, the timing for Open Enrollment will be changing. In the past, retirees have enrolled in mid-October. Starting this year, retirees will enroll during the first two weeks of November, at the same time as active employees.