The Commuter Transit Program (CTP) is administered by HealthEquity | WageWorks. To enroll in the CTP or manage your account, log in to myPlans Connect and click on the HealthEquity | WageWorks box. Once you’re on the HealthEquity | WageWorks dashboard, select Enroll in Commuter and follow the steps to select the type of order you wish to place and months you want commuter benefits for. From there, you can place commuter benefit orders for any of the following.

Transit Passes or Tickets

When you order monthly public transportation passes or tickets, you can enjoy the convenience of automatic home delivery every month. HealthEquity | WageWorks will mail your pass in a plain business envelope, so be careful not to mistake it for junk mail.

If you order a smart card, such as the Clipper Card, HealthEquity | WageWorks will reload your account in the amount of your order before the start of each month.

HealthEquity | WageWorks Transit Commuter Card

You can order a HealthEquity | WageWorks Transit Commuter Card to pay for eligible commuting expenses. Funds from each month’s order will become available through the card on the 20th of the month before the benefit month.

Pay My Parking

This is the standard monthly option, which works well if you pay for a monthly parking space or permit. HealthEquity | WageWorks will pay your parking provider on your behalf in time for the start of each order month.

Review the Commuter Parking Options for more information.

HealthEquity | WageWorks Parking Commuter Card

If you pay for your parking with a debit or credit card, consider using the HealthEquity | WageWorks Parking Commuter Card instead. This card stores before-tax deductions from your paycheck, and allows you to pay parking operators with a credit card without the hassle of having to file a claim for reimbursement.

Review the Commuter Parking Options for more information.

Pay Me Back

If you don’t pay for parking on a monthly basis, or your parking garage doesn’t accept debit or credit cards, select this option. Park, pay, and then use Pay Me Back to get reimbursed.

Here’s how to use Pay Me Back:

• Log into myPlans Connect and click on the HealthEquity | WageWorks box.
• Once you’re in the HealthEquity | WageWorks dashboard, click on “Submit Receipt or Claim.”
• Complete the online process by following the step-by-step instructions.
• If you prefer to submit a Pay Me Back request by fax, email or mail, complete the Pay Me Back Claim Form and follow the instructions listed on the form.
• If your provider does not provide receipts (e.g., cash meters), follow the instructions to request a payment online.

Note that if you file a claim using Pay Me Back, all requests must be submitted within 180 days of payment.

Review the Commuter Parking Options for more information.

If you’d like to enroll or want more information about the HealthEquity | WageWorks Commuter Transit Program, log into myPlans Connect or call the PG&E Benefits Service Center at 1-866-271-8144 for assistance. Representatives are available Monday–Friday from 7:30 a.m.–5 p.m. to assist you.

Why am I not able to register for the Commuter Transit Program (CTP) with HealthEquity | WageWorks?

Two contributing factors for not being able to register for the CTP through HealthEquity | WageWorks include:

a)	You were just hired. The data to be sent to HealthEquity | WageWorks each Friday; please allow until the end of the day on Friday for HealthEquity | WageWorks to recognize you for registration purposes.
b)	You have another HealthEquity | WageWorks account (most likely with a prior employer) or other account conflict. Please contact the PG&E Benefits Service Center at 1-866-271-8144 Monday–Friday, 7:30 a.m.–5 p.m. Pacific time.

How do I place or modify a commuter benefit order with HealthEquity | WageWorks?

Log into myPlans Connect and click on the HealthEquity | WageWorks link. From there, you’ll see the account dashboard. Click Place Commuter Order or Enroll in Commuter Benefits at the left side of the page. The order cutoff is the 5^th calendar day of each month.

What happens to unused funds if I leave PG&E or end the Commuter Transit Program?

At times, you may find yourself with unused funds in your Commuter Parking Program account. These funds may be used for future parking orders, or you have the option to apply the unused amount as a credit towards your next parking order. The credit amount will reduce your next pretax payroll deduction.

Note all unused funds are forfeited if you leave PG&E for any reason–including retirement–so be sure to monitor your account regularly. This does not apply to transit funds already provided to you in the form of (for example) Muni or BART passes, or cash value (as on a Clipper card). Note the following:

• Parking Pay Me Back Claim – Note that you if you file a claim using Pay Me Back, all requests must be submitted within 180 days of the last benefit month. After this time, the funds will be forfeited.
• HealthEquity | WageWorks Parking Commuter Card – Funds are available until you end your commuter benefits or leave PG&E. After that, the card is deactivated and the remaining balance is forfeited. If you have questions about Commuter Parking claims through HealthEquity | WageWorks, call the PG&E Benefits Service Center at 1-866-271-8144 Monday–Friday, 7:30 a.m.–5 p.m. Pacific time.
• HealthEquity | WageWorks Transit Commuter Card – Funds remain available for use 90 days after you end your commuter benefits or leave PG&E. After 90 days, the card is deactivated so new purchases cannot be made and the remaining balance is forfeited.

If you have questions about Commuter Parking claims through HealthEquity | WageWorks, call the PG&E Benefits Service Center at 1-866-271-8144 Monday–Friday, 7:30 a.m.–5 p.m. Pacific time.

How do I use the HealthEquity | WageWorks app, EZ Receipts?

HealthEquity | WageWorks won’t know who you are – so you’ll need to create a username and password the first time you visit HealthEquity | WageWorks outside of myPlans Connect.

• Visit HealthEquity | WageWorks.com/wageworks and click Login/Register
• Click Employee Registration
• Review the instructions, click next
• Enter your first name, last name, month and day of birthdate, home zip code, and your ID code (last four of your SSN)
• Enter the moving letters, click next
• Create a username and password

I lost my pass. How do I get a replacement?

HealthEquity | WageWorks will mail your pass in a plain business envelope, so be careful not to mistake it for junk mail. If it still hasn’t come by the first business day of the benefit month, call the PG&E Benefits Service Center as soon as possible (no later than the third business day of the month) at 1-866-271-8144 Monday–Friday, 7:30 a.m.–5 p.m. Pacific time.

How do I submit a parking claim?

To file a parking claim through HealthEquity | WageWorks, follow the steps below.

• Log into myPlans Connect and click on the HealthEquity | WageWorks box.
• Once you’re in the HealthEquity | WageWorks dashboard, click on “Submit Receipt or Claim.”
• Complete the online process by following the step-by-step instructions.
• If you prefer to submit a Pay Me Back request by fax, email or mail, download and print the form from Forms & Documents.
• If your provider does not provide receipts (e.g., cash meters), follow the instructions to request a payment online.

Note that you if you file a claim using Pay Me Back, all requests must be submitted within 180 days of payment. Also, you must have an active parking election for the month the expense was incurred.

How do I change or cancel my commuter benefits order?

You can change or cancel your HealthEquity | WageWorks commuter benefits order anytime your needs change, subject to monthly election cut-off deadlines applicable to your transit agency or as required by PG&E. To cancel your order, log into myPlans Connect and click on the HealthEquity | WageWorks box. Once you’re on the HealthEquity | WageWorks dashboard, click Modify or Cancel Commuter Order from the menu. You may also cancel or update your commuter benefits by calling the PG&E Benefits Service Center at 1-866-271-8144 Monday–Friday, 7:30 a.m.–5 p.m. Pacific time.