KnovaSolutions

KnovaSolutions

Health, wellness and safety of our employees are a top priority for us, and PG&E offers a variety of services to help maximize this goal. PG&E understands that there are times you may need individualized assistance and support to manage complex health situations. That’s why PG&E offers KnovaSolutions to all active employees and families enrolled in the Anthem or Kaiser Health Account Plan (HAP).

KnovaSolutions is a confidential, voluntary and free personal health service provided by an independent team of advanced practice and highly experienced nurses and pharmacists. KnovaSolutions’ nurses and pharmacists interact with you to provide access to health information and to support you in making the best health decisions possible.

Contact Information:
Phone: 1-800-355-0885
Representatives are available Monday through Friday from 7 a.m.–4 p.m. Pacific time.
Email: ContactKnova@hcmsgroup.com

Services

The KnovaSolutions professional clinicians will talk with you and your family about healthcare providers, medications and quality of life issues to assist you in improving your decision making. KnovaSolutions’ staff will educate you about the risks and benefits associated with multiple providers, tests, procedures and medications in order to help you better communicate with your providers. These services are intended to enhance, not replace the patient-doctor relationship.

If you or your family member are identified as someone who may benefit from KnovaSolutions’ services, you will:

  1. Receive a letter that informs you that you are eligible for the supportive services.
  2. Be contacted by your personal nurse at home or work by phone for a brief consultation. The first phone call usually takes 30 minutes to get started, and you determine how often and how long you want to talk for each appointment.
  3. Schedule appointments to talk with your KnovaSolutions’ team, according to your requests for clinical or health information. Your nurse will check in with you to help you focus on your health goals.

Optional membership is initially for one year. Many members voluntarily extend their membership for multiple years based on their personal situation and need.

KnovaSolutions is completely confidential. No personal health data is shared with PG&E, and any personal health information you provide to the KnovaSolutions staff is protected by HIPAA privacy standards. This worthwhile service is provided at no cost to you, participation is voluntary, and you may choose to decline this service.

Frequently Asked Questions

What is KnovaSolutions?

PG&E is offering a new health information service, known as KnovaSolutions. This third-party vendor service is available to help Anthem and Kaiser Health Account Plan (HAP) members better understand and manage medical care, treatments and medications. This confidential and individualized service is easily accessed by telephone and provides a complete approach to support you with health-related decisions. KnovaSolutions’ nurses and pharmacists will interact with you to provide access to health information and to support you in making the best health decisions possible.

Is this program confidential?

KnovaSolutions is completely confidential. No personal health data is shared with Pacific Gas & Electric (PG&E) and any personal health information you provide to the KnovaSolutions staff is protected by HIPAA privacy standards.

Who at KnovaSolutions will be providing the services?

These services are provided by a team of highly educated and experienced nurses and clinical pharmacists. You will be contacted at your home or work for a brief consultation. You can also contact your Nurse/Pharmacist Team by appointment or Monday through Friday from 7 a.m. to 4 p.m. Pacific time at 1-800-355-0885.

Is participation voluntary?

Participation in KnovaSolutions is voluntary and you may choose to decline this service. PG&E hopes eligible members will take advantage of this worthwhile benefit provided at no cost to you.

Who might benefit from KnovaSolutions?

Individuals and families who are facing many healthcare decisions would benefit from talking with the nurses and pharmacists. KnovaSolutions staff will talk with you about healthcare providers, medications, and quality of life issues to assist you in improving your decision making. A relationship built over time provides the opportunity for open discussion about the best way to use the medical care system. Our staff will educate you about the risks and benefits associated with multiple providers, tests, procedures, and medications in order to help you better communicate with your providers. These services are intended to enhance, not replace, the patient-doctor relationship.

Related Steps, Documents and Resources

Contact Information:
Phone: 1-800-355-0885
Representatives are available Monday through Friday from 7 a.m.–4 p.m. Pacific time.
Email: ContactKnova@hcmsgroup.com

For more information, visit the KnovaSolutions website.