Anthem members get three cards:
- The Anthem HAP card that tells your doctor that you're eligible for medical benefits.
- The Express Scripts ID card tells your pharmacy you're eligible for prescription drug benefits.
- The HealthEquity | WageWorks health care card* will be loaded with your annual Health Account credits and – if you elected the Health Care Flexible Spending Account (FSA) – your FSA contribution.
*As a result of HealthEquity acquiring WageWorks, Anthem members may have either one of these healthcare payment cards. If you have a WageWorks Visa, you may continue to use it until it expires. However, new members and existing members who require new cards will receive the HealthEquity cards going forward.
You can file Health Account claims for reimbursement anytime. Generally, the annual March 31 Health Account deadline for prior-year expenses no longer applies to Health Account claims – provided you:
|Incurred he expense while you were enrolled in the Health Account Plan (HAP)
||Were enrolled in a PG&E-sponsored medical plan when you filed the claim
Filing claims versus verifying expenses
When you file a claim, you're submitting a request for reimbursement for an expense you paid out of pocket. Watch the Reimbursements with Anthem video to learn how to file a claim.
When you verify an expense, you're submitting paperwork that proves your expense was eligible – usually an Explanation of Benefits (EOB) or itemized receipt showing the date and amount of service, the provider’s name, patient’s name and the service provided.
If you use your HealthEquity | WageWorks health care payment debit card, you have until March 31 of the year after you use your card to verify your expense, if requested.
The March 31 deadline only applies when you use your HealthEquity | WageWorks health care debit card.
December 2020: You incur an eligible dental expense.
April 2021: You use your HealthEquity | WageWorks health care debit card to pay the bill.
March 31, 2022: Did HealthEquity | WageWorks request more information? March 31, 2022, is the last day you can submit your EOB or itemized receipt to verify the April 2022 card payment to your dentist was for an eligible expense.
If you use HealthEquity | WageWorks Pay Me Back or Pay My Provider, no deadline to file your Health Account claim. The verification process is part of the claims filing process, so there’s no separate verification deadline.
Using the HealthEquity | WageWorks health care debit card if you have a Health Care Flexible Spending Account (FSA)
Different rules apply when you have only the Health Account – versus when you have a Health Care Flexible Spending Account (FSA). If you have both the Health Account and a Health Care FSA, the Health Care FSA rules govern.
Can you use the HealthEquity | WageWorks health care debit card for prior-year expenses?
YES if you have the Health Account only
December 27, 2020: You visit the dentist and ask him to bill you.
April 17, 2021: You use your HealthEquity | WageWorks health care debit card to pay your 2020 dentist’s bill. The payment will automatically be deducted from your Health Account.
March 31, 2022: Did HealthEquity | WageWorks request more information? This is the last day you can submit your EOB or itemized receipt to verify that the April 20, 2022, card payment was for an eligible expense.
NO if you elected the Health Care Flexible Spending Account (FSA) – even if you also have the Health Account
December 27, 2020: You visit the dentist and ask him to bill you.
March 1, 2021: You realize you still have money in your 2020 Health Care FSA – and you have until March 31, 2021, to file FSA claims for 2020 expenses.
You can pay the bill using your own money and get reimbursed through HealthEquity | WageWorks Pay Me Back – or use HealthEquity | WageWorks Pay My Provider to pay your dentist directly.
The payment will automatically be deducted from your 2020 Health Care FSA contributions until your 2020 contributions are used up or until the FSA claims filing deadline of March 31, 2021 – whichever occurs first.
Don’t use your card for prior year expenses
Don’t use your health payment card in 2021 to pay for 2020 expenses. Instead, you’ll need to file a claim to reimburse yourself or to pay your provider.
You get a prescription December 15, 2020, and incur an expense. If you pay for your prescription in 2021, you’ll need to file a claim for that expense instead of using your card. You have until March 31, 2021, to file a claim for that expense.
There are three ways to get reimbursed:
|Pay My Provider
||Pay Me Back
||Manually file claims
Log in to your HealthEquity | WageWorks account and use Pay My Provider if you get a bill and you don’t want to use your card.
Pay My Provider sends money to your provider for amounts not paid by insurance.
Log in to your HealthEquity | WageWorks account and use Pay Me Back if you already paid an eligible expense out of your own pocket.
Download the free HealthEquity | WageWorks app—EZ Receipts®—for an easy way to use Pay Me Back.
Use the Health Account and Health Care Flexible Spending Account Claim Form or the Dependent Care Claim Form to file claims with HealthEquity | WageWorks.
HealthEquity | WageWorks automatically debits your Health Care FSA, if you elected it, and then your Health Account.
Don’t have enough in your Health Account or Health Care FSA to cover the charge? You’ll need to pay with your own money.
Watch the Reimbursements with Anthem video to learn more about filing a claim.
Tip: Don’t wait!
Send your explanation of benefits (EOB) to HealthEquity | WageWorks when you get it—even if you paid with your HealthEquity | WageWorks card. Sending the EOB right away will help avoid having your payment delayed.
If you need help filing a claim or reimbursement, call the PG&E Benefits Service Center at 1-866-271-8144.
Your HealthEquity | WageWorks account
You can access your HealthEquity | WageWorks account directly after logging into Mercer Benefits Central and clicking the HealthEquity | WageWorks link. You may also log onto HealthEquity | WageWorks.com/wageworks or download the EZ Receipts app to check balances, upload receipts, and file claims.
HealthEquity | WageWorks won’t know who you are—so you’ll need to register your account the first time you visit HealthEquity | WageWorks outside of myPlans Connect. You’ll need to provide the last four digits of your Social Security number just once—when you register your account.
If your spouse or other close family member needs to obtain HealthEquity | WageWorks account information on your behalf complete the HIPAA Authorization Release Form and send it to HealthEquity | WageWorks.
Want to authorize someone else to contact HealthEquity | WageWorks for you?
Does someone at home handle the bills? Do you want to authorize someone else to contact HealthEquity | WageWorks on your behalf?
- Log on to your HealthEquity | WageWorks account
- Click Profile > Authorized Individuals
- Complete the requested information
- Click Save Changes
Alternatively, you can complete the HIPAA Authorization Release Form and send it to HealthEquity | WageWorks.