With Kaiser Permanente’s telemedicine feature, Video Visits, along with ongoing features like telephone and call-back appointments, you have more flexibility to meet virtually with a doctor anytime, anywhere—including home and work—for consultation when you’re sick, have a rash or even to receive a prescription.
Easily accessible and convenient, all you need is a computer or mobile device to connect—saving you time and the hassle of driving to a doctor’s office, helping you get the right care at the right time. There are no long lines to see your doctor, and it’s already part of the Kaiser Health Account Plan (HAP).
Just go to kp.org/mydoctor/videovisits for additional information about Video Visits or to get started. When meeting with a doctor at work, you must use cell service to connect. Virtual doctor consultations cannot be accessed through PG&E’s Wi-Fi.
As a reminder, if you have a work-related discomfort or injury, call the 24/7 Nurse Care Line at 1-888-449-7787.
Kaiser Permanente currently offers Video Visits only to members who live in Northern California. Employees who live in Southern California counties, including but not limited to: Kern, Orange, San Bernardino, San Diego and San Joaquin will have access to Video Visits at a later date. You can still access care remotely by calling your local Kaiser Permanente call center for a telephone or call-back appointment with a doctor.
Kaiser members are also invited to use Anthem’s telemedicine program, LiveHealth Online, as an alternative option to access healthcare. You may use an onsite kiosk located at select PG&E office locations to virtually meet with a doctor for consultation of minor acute health conditions.
The cost for a virtual doctor appointment is $49. This service is considered out-of-network. You can use your Health Account to pay this cost; however, you will need to pay using your own debit or credit card, then file a claim for reimbursement as you cannot use your Kaiser Visa® card for payment of services.
The onsite kiosk is first-come, first-served and gives you a quiet place to virtually meet with a doctor through built-in internet and video camera tools.
- Bishop Ranch, 6121 Bollinger Canyon Road, Building Z, Room 2201B
- Concord RMC, 1850 Gateway Blvd, 5th floor, Room 5010
- Fresno Contact Center, 650 O Street, Room 304
- San Jose Contact Center, 111 Almaden Blvd, Room 205B
- Sacramento Contact Center, 2740 Gateway Oaks Drive, Room 135
- San Ramon Valley Conference Center, 3301 Crow Canyon Road, A-Wing 2nd Floor Break Area
- Stockton Contact Center, 3136 Boeing Way, 1st floor, Room 1441
- Winters Training Center, 1 PG&E Way, Wellness Room 144
For more information about PG&E’s Telemedicine program email Wellness@pge.com or refer to the LiveHealth Online FAQs. As a reminder, if you have a work-related discomfort or injury, call the 24/7 Nurse Care Line at 1-888-449-7787.