Employee Assistance Program (EAP)

Employee Assistance Program (EAP)

While navigating through life’s ups and downs, employees can have different challenges in their lives. PG&E’s Employee Assistance Program (EAP), administered by Beacon Health Options, offers leaders a number of resources to help manage employees, including:

  • Information on a wide variety of work-life topics, such as anger management, effective communication, elder care and parenting.
  • Leader training to help you have difficult conversations, as well as identify and address employees’ personal problems.
  • Support after a serious employee injury or workplace fatality for critical incident stress debriefings.

Additionally, EAP can assist leaders in making voluntary informal and formal referrals, which can help your employee obtain confidential counseling, support, referrals and more to help him or her manage life's demands at work and at home.

  • With informal leader referrals, the employee is usually not experiencing significant performance problems on the job, but you may be concerned that personal problems could affect performance.
  • With formal leader referrals, the employee is having performance, conduct or attendance problems, and some level of positive discipline may be taking place.

Use the EAP Supervisory Referral form to begin the referral process.

For more information on how the EAP can support you as a leader and your employees, please see the supervisor's manual to using the Employee Assistance Program.

Further resources for supervisors can be found on achievesolutions.net/pge > Topics > Managers’ Tools.

Help us spread the word, post an EAP poster or two in your office, bulletin board or break room:

If you need help determining whether an employee is able to safely perform the essential functions of his or her job with or without an accommodation, see the Fitness for Duty information.