EAP can assist leaders in making voluntary informal and formal referrals, which can help your employee obtain confidential counseling, support, referrals and more to help him or her manage life's demands at work and at home.
- With informal leader referrals, the employee is usually not experiencing significant performance problems on the job, but you may be concerned that personal problems could affect performance.
- With formal leader referrals, the employee is having performance, conduct or attendance problems, and some level of positive discipline may be taking place.
- Use the EAP Supervisory Referral form to begin the referral process.
Review this flowchart for help determining whether you should use an informal or formal referral.
If you need help determining whether an employee is able to safely perform the essential functions of his or her job with or without an accommodation, see the Fitness for Duty information.