1. Support and enforce your employee's reporting and adherence to the leave process.
When an employee is requesting time off as specified below, you must advise and inform your employee of the leave absence process and requirements.
- Your employee makes you aware of a possible serious health condition for themselves or a family member relating to an absence or future time off needs—could be for any length of time.
- Your employee has an illness or injury that prevents them from working for more than three consecutive days and they will require more than two visits to a health care provider or one office visit resulting in a regiment of continuing care.
- Your management, administrative and technical (A&T), security (non-union represented) or ESC-represented employee is absent for seven consecutive calendar days or longer, a short-term disability claim must be filed with the leave and disability administrator.
- Your employee has been called to Military service.
- Your employee will become a parent—could be through the birth, adoption or foster placement of a new child.
- Your employee will be absent for more than two weeks unpaid.
- Your employee will be absent for reasons covered under a state or federal leave or company policy.
Click here for more information on the types of leaves.This means you:
- Remind your employee to report their leave by calling Sedgwick at 1-855-732-8217 or by using Sedgwick's website, viaOne® Express.
- Sedgwick customer service representatives and leave/disability specialists are available Monday through Friday 5 a.m. - 5 p.m. Pacific time.
- A new leave can be requested any time.
- If your employee cannot initiate their leave request on their own, or has been off of work for five consecutive days due to a possible serious health condition, you need to report the absence on their behalf by contacting Sedgwick at 1-855-732-8217.
- You are not able to submit a new leave request for your employee through viaOne Express.
- A family member can also request a new leave on your employee's behalf.
- Remind your employee of their responsibilities under the leave of absence process—including reporting any intermittent absences in advance, if applicable.
- Stay in contact with your employee throughout their absence.
Important: Do not ask your employee for details surrounding his or her medical condition, the medical condition of his or her family member or for any specific medical information or underlying condition or diagnosis. If you are unsure if the condition, as offered by your employee, qualifies him/her to take a leave, please have your employee contact Sedgwick for a leave package and notice of their rights under any federal or state leave to be sent out. Sedgwick will make the determination on your employee’s eligibility for leave and STD/PFL benefits. See the Frequently Asked Questions below for additional information on STD, PFL and serious health conditions under the Family and Medical Leave Act (FMLA) or California Family Rights Act (CFRA).
2. Prepare for your employee's leave.
Discuss with your employee their leave request and estimated duration of absence. This will help you determine what, if any, additional support you may need in the office during their absence. If your employee is taking pregnancy leave, please review the Mothers’ Rooms at Work page for leaders which details your legal obligation in regards to your employee’s right to express milk at work. Contact your HR Business Partner if you need further guidance on the above or below (Performance and Pay Planning).
When your employee is on a Leave of Absence (including short term disability or paid family leave) your employee’s electronic access permissions will be disabled (including Citrix, VPN and mobile mail), as required by PG&E. They will not have access to check work emails while on leave. The employee will continue to have access to PG&E@WorkforMe to view pay statements, benefits and other information through myportal.pge.com. When your employee returns from Leave of Absence, all of their electronic access permissions will be re-enabled following the completed PCR process (see step 12).
If your employee is on a leave of absence other than STD or PFL and continues to be recorded with any pay time codes (including Sick, Sick Relative, Vacation, Floating Holiday), you must contact the TSC to request that all unnecessary electronic access be removed while your employee is on leave.
3. Performance and Pay Planning.
If an employee (non-union and salaried union-represented) has three months or more of performance history during the calendar year the following apply:Performance
- For a LOA (which includes PFL and STD leaves) that will extend over the Mid-year or Year-end evaluation period, performance to date should be documented in iConnect Performance. If possible, the employee should provide their manager with names of feedback providers prior to leaving on a planned LOA.
- A Year-end performance evaluation and rating is required for all employees on LOA who are eligible for STIP.
- Merit: You will not plan merit changes for eligible employees who are on a LOA during the annual pay planning cycle. They are not included in the Merit budget in Rewards Connect. Instead, you will need to update the employee’s pay for any warranted merit pay change when s/he returns from leave after the Return from LOA PCR has been processed.
- STIP/LTIP: If employees are eligible for STIP/LTIP during the pay planning cycle, the award(s) will be paid according to the regular annual pay planning schedule, even while on LOA. If the employee on leave has a year-end performance evaluation and rating in iConnect prior to annual pay planning cycle go-live, the Leader will plan award(s) per guidelines. Employees with less than 3 months of performance history or no year-end performance evaluation and rating will default to a predetermined company-wide individual modifier to determine the STIP award.
4. Review and verify your employee's request for leave of absence.
After your employee requests a new leave by calling Sedgwick, you'll receive an email with details and specific action for you to take. You are responsible for reviewing and verifying the information in the email is correct and to take any action required.
If you receive a doctor's note or other medical documentation relating to your employee's absence, please contact Sedgwick at 1-855-732-8217 and follow their instructions on how to send the documentation to their attention.
If your employee voluntary discloses personal information about his or her health or the health of a family member and you feel they need additional support during the leave of absence process, contact the PG&E leave team at PGELeaveTeam@pge.com and we will reach out to the employee. Remember that for privacy reasons, you should not ask employees about their medical condition or the condition of their family. If they choose to share information with you, let them know that PG&E has resources that may assist them through challenging times.
5. Notify your timekeeper(s) of all leave of absence time taken.
You are responsible for notifying your timekeeper(s) of all time off taken under PG&E leave of absence provisions. If time is not recorded accurately and in a timely fashion, it could result in overpayment or underpayment of wages and benefits, as well as additional time off the employee is not entitled to under these provisions.
- The Integrated Disability Management (IDM) team will complete a Start STD action in SAP, effective the first day of absence.
- The Start STD action will be completed during period of STD leave in which capped sick time is being used and when the employee is eligible to receive STD Wage Continuation benefits.
- The Integrated Disability Management (IDM) team will complete a Start PFL action in SAP effective the first day of absence.
- The Start PFL action will be completed for periods of PFL leave in which your employee will be absent for more than one week.
For leaves not covered under the STD and PFL policies, please use the Pay Information and Designation of Pay Form provided by your employee to help ensure time is accurately recorded, per company policy and your employee's requests.
See FAQ's for company pay policies you need to follow. The time coding job aid will be useful to you for STD and PFL involved leaves as well as the timekeeper reference checklist for all other leaves.
6. Provide notification of the start of your employee's unpaid leave (not applicable when an employee is eligible for STD or PFL).
You are responsible for forwarding the completed Pay Information and Designation of Pay Form to the PG&E Leave Team and informing of your employee's first full unpaid day of absence. In your email, please include:
- When the employee's sick pay has been, or will be exhausted, if applicable.
- If your employee has requested and has been approved to use another pay type (i.e., vacation pay) prior to being unpaid. For unpaid absences more than two weeks, a Start Leave Without Pay action in SAP is needed. In order for the PG&E Leave Team to process this SAP action in a timely manner, notice of your employee's first unpaid day of absence by you is required.
7. During your employee's leave.
Connect with your employee periodically to check in on their status, how they're doing and intent to return to work.
Important: do not ask your employee to perform work activities during their leave or ask them to return prior to their being ready and safe to do so.
8. Maintain confidentiality.
Remember to keep confidentiality in mind at all times. Do not ask for details about an illness, diagnosis or injury. Do not share any confidential information your employee has disclosed to you with anyone else, except on a need to know basis. If you are unsure, please contact your HR Business Partner (note that you must be logged into the PG&E network in order to view this information).
9. Provide Sedgwick with all pertinent information if re-certification of an absence is requested or required.
If your employee's condition changes and additional time off is needed, a re-certification of the leave or disability is required. If your employee's Sedgwick case specialist requires additional information relating to absences taken, past or current that relate to the employee's current leave, you'll be responsible for providing information requested.
10. Verify your employee is able to return from leave on or before the expiration date of their approved leave.
If your employee has not contacted you about returning to work or the need for additional time off prior to the expiration of their current approved leave, please reach out to your employee five business days prior to their scheduled return date to verify your employee is ready and able to return to work.
Employees must contact you and Sedgwick to request an extension prior to the expiration of their current leave. If you are unable to reach your employee, please contact the PG&E Leave Team and/or your employee's Sedgwick case specialist for possible alternative contact information.
11. Help return your employee to work safely.
- If your employee was absent for their own medical condition lasting longer than two weeks, they are required to provide Sedgwick with a release to return to work form prior to returning to work.
- Please note that your employee may be asked to provide a release to return to work form for an absence of less than two weeks, if the condition merits.
- It is your employee’s responsibility to provide this form before they start any work. If the release is not provided, their return may be delayed until it is provided (they are no longer on an approved leave at this point).
- If restrictions or a reasonable accommodation are required to remain at work or return to work and you have questions, please email the Stay At Work/Return to Work Team or call 925-459-7270 to discuss possible reasonable accommodations.
- If your employee falls under a DOT classification and has been off work for greater than 30 days unpaid, please email DOT & Regulatory Compliance one week prior to your employee's scheduled return to work date in order to make the appropriate arrangements for a pre-duty testing.
12. Initiating a Personnel Change Request (PCR) at the end of STD, PRL or unpaid leave.
You are responsible for initiating the appropriate Return from Leave PCR when your employee returns to work.
- Please ensure you reference the work schedule your employee will be returning to (even if it is the same schedule your employee had prior to his/her absence).
- The Return from Leave PCR is found via PG&E@Work for Me > My Staff > Personnel Change Requests. This should be completed two days prior to their return to work.
- Until you complete this action, your employee:
- Will not have their electronic access permissions re-enabled
- Will not receive a regular paycheck
13. Performance and pay planning upon return from LOA (which includes PFL and STD leaves).
- Three (3) months or more performance history in the calendar year: Employees returning from LOA who missed the formal Mid-year or Year-end evaluation period should receive a formal performance review upon their return to work.
- Less than three (3) months performance history in the calendar year: Employees should not receive a performance evaluation at Mid-year or Year-end. However, goal setting and performance feedback is important.
For employees returning from LOA, managers may submit an off-cycle increase (if applicable) after the Return from Leave PCR has been processed. The off-cycle increases are not managed as part of the annual rewards budget.
Please contact your HR Business Partner if you need further guidance.
14. Employer Verification form from the California Employee Development Department (EDD)
If you receive an Employer Verification form from EDD, please place it in a secure envelope and mail to:
PG&E Leave Team
1850 Gateway Blvd, 7th Floor
Concord, CA 94520