How it works
If an employee experiences a work-related discomfort or injury, they should call the 24/7 Nurse Care Line at 1-888-449-7787 and then notify their supervisor.
- When an employee calls the 24/7 Nurse Care Line, a WorkCare representative will confirm their contact information and condition, then transfer the employee to a nurse or physician to assist them.
- The medical professional will assess the employee’s condition and either refer them to a clinic provide you with self-care recommendations or refer you to a clinic (which could be an on-site clinic or telemedicine service).
- To ensure employees receive proper care, the medical professional may ask about their medical history, including what medications they are taking. This information is not shared with PG&E but can be critical in addressing an employee’s work-related condition.
- Ultimately, it's the employee’s decision whether or not to follow the medical professional’s recommendations. WorkCare will follow up with the employee to confirm if the symptoms have gone away or to assist them with next steps.
- You and your employee will receive an official incident report email that documents the call. Note: The email will not contain any personal medical information.
- Understand and communicate the importance of early reporting
- Create a climate where employees feel safe reporting injuries and asking for help when they need it
- Ensure that employees are well informed of the reporting process
- Support and reinforce early reporting
- Support employees’ self-care, treatment, and accommodation needs
Click here to learn more about the 24/7 Nurse Care Line.
Click here for Myth Buster communications that provide brief discussion and engagement opportunities during meetings. Note, you’ll need network access to view this document.
Click here for an Injury Management checklist of actions a supervisor must take when an employee experiences a work-related discomfort or injury.
Click here to learn about workers' compensation.